Terms of Service

1. Overview

Welcome to Her Sync! The terms “we,” “us,” and “our” refer to Her Sync. Her Sync operates this online store and website, including all information, tools, features, and services made available to you, the customer, through this site (the “Services”). Her Sync is powered by Shopify, which enables us to provide the Services to you.

By visiting our site or purchasing from us, you engage in our Services and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink, including our Privacy Policy. If you do not agree to all the terms and conditions of this agreement, you may not access the Services or use any features.

2. Access and Account

You confirm that you are at least the age of majority in your state or territory of residence or that you are the parent or guardian of a minor using the Services under your supervision.

You agree to provide accurate, current, and complete account information. You are solely responsible for maintaining the confidentiality of your credentials and all activity under your account.

3. Our Products

We make reasonable efforts to ensure product details are accurate. However, product images and packaging may vary. We reserve the right to modify or discontinue products without notice and to limit product availability by region or customer.

4. Orders

Orders placed through the website are offers to purchase. We reserve the right to accept or reject any order at our sole discretion. Orders are not binding until accepted by us. You agree your purchases are for personal use only and not for resale.

5. Prices and Billing

Prices are subject to change without notice. Shipping, taxes, and handling are additional unless otherwise noted. You agree to provide accurate and complete payment details and authorise us to charge your payment method for all orders placed.

6. Shipping and Delivery

Shipping estimates are not guaranteed. Risk of loss and title pass to you upon delivery to the carrier. We are not liable for shipping delays caused by carriers, customs, or events outside our control.

7. Refund Policy

We offer a 90-Day Happiness Guarantee for first-time purchases only. If you’re not satisfied, you may request a refund for one bottle within 90 days of your first order.

  • No return necessary

  • Shipping costs are non-refundable

  • Refunds issued at our sole discretion

To request a refund, email support@hersync.com with your order number.

8. Intellectual Property

All content on the Services is owned or licensed by Her Sync and protected by Australian intellectual property laws. You may not reproduce, distribute, or exploit any content without express written permission.


9. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their content or practices. Accessing them is at your own risk.

10. Relationship with Shopify

While hosted on Shopify, all transactions are made directly with Her Sync. Shopify is not responsible for your purchases.

11. Privacy Policy

Your use of the Services is subject to our Privacy Policy, which outlines how your personal data is collected, used, and shared. You consent to Shopify and third-party data sharing as required to provide Services.

12. Feedback

You grant us a worldwide, royalty-free license to use any suggestions, reviews, or content you submit. You represent that you own or control all rights to your feedback and it complies with applicable laws.

13. Errors and Omissions

We reserve the right to correct errors in product descriptions, pricing, or availability and cancel orders where such errors occur.

14. Prohibited Uses

You may not use the Services for unlawful or prohibited purposes, including transmitting malware, harvesting data, or impersonating others. We may suspend or terminate access for violations.

15. Termination

We may terminate or restrict your access at any time without notice. Terms relating to intellectual property, indemnity, and limitations of liability will survive termination.

16. Disclaimer of Warranties

All Services and products are provided "as is" and "as available" without warranties of any kind, express or implied, except as required by law.

17. Limitation of Liability

To the fullest extent permitted by law, Her Sync is not liable for any indirect or consequential damages. Where liability cannot be excluded under Australian law, it is limited to replacement or resupply of goods.

18. Indemnification

You agree to indemnify Her Sync and its affiliates from any claims, liabilities, or expenses arising from your breach of these Terms or your misuse of the Services.

19. Severability

If any provision is deemed unenforceable, it shall be severed and will not affect the validity of the remaining provisions.

20. Waiver & Entire Agreement

These Terms, along with our Privacy Policy, constitute the full agreement between you and Her Sync. Failure to enforce any provision shall not constitute a waiver.

21. Assignment

You may not assign these Terms without our written consent. We may assign these Terms without notice.

22. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.

23. Changes to Terms

We may update these Terms at any time. Changes take effect upon posting. Continued use of the Services after changes constitutes acceptance.

24. Medical Disclaimer

All information provided by Her Sync is for general informational purposes and not a substitute for professional medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare provider before use.

25. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies rights under the Australian Consumer Law. Where permitted, our liability is limited to replacement or resupply of the goods.

26. SMS Marketing 

By opting into SMS messages, you agree to receive automated promotional texts. Message and data rates may apply. Consent is not required to purchase. You may opt out at any time by replying STOP.

27. Customer Reviews & User-Generated Content

You grant us a perpetual license to use reviews, photos, or testimonials you submit. You confirm you own the content and that it does not violate any third-party rights. We may remove content at our discretion.

28. Contact Information

Questions about these Terms?