Privacy Policy

Privacy Policy

Last Updated: [20/06/2025]

Her Sync (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal data when you interact with us via our website, email, social media, and other online services (collectively, the “Service”).

By using our Service, you agree to the terms of this Policy.

1. Information We Collect

We may collect the following types of personal information directly from you:

  • Contact Details: Name, email address, postal address, and phone number

  • Account Info: Username, password, and login credentials (if applicable)

  • Order Information: Purchase history, product preferences, and subscription details

  • Health-Related Info: Information you voluntarily provide related to PMS symptoms or wellbeing (e.g., via reviews, surveys, or support queries)

  • Marketing Preferences: Your communication choices, product interests, and preferences

  • Device & Usage Data: IP address, browser type, time spent on our site, and pages visited (collected via cookies or similar tools)

We may also collect limited data from third parties, such as referral partners or analytics providers.

2. Why We Collect Your Data

We collect personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Respond to your questions or concerns

  • Send you product updates, offers, and educational content

  • Improve your experience on our website

  • Personalise email content and marketing campaigns via Klaviyo

  • Comply with legal obligations

In the future, if you opt into SMS marketing, we may use your mobile number to send you promotional or reminder texts.

3. Cookies & Analytics

We use cookies, pixels, and similar tracking technologies to enhance your browsing experience and help us understand how our site is used.

These may include:

  • Shopify cookies (essential for site functionality)

  • Google Analytics

  • Meta/Facebook Pixel

  • Klaviyo for email segmentation and behavior-triggered emails

You can disable cookies in your browser settings, but this may limit your ability to use some features.

4. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Shopify (for order processing, payments, shipping)

  • Klaviyo (for email marketing and communication)

  • Other trusted third parties that help us operate our business (e.g., customer support, technical hosting)

These third parties are only permitted to use your information to perform services on our behalf and must protect it in accordance with applicable privacy laws.

5. Health Information

If you share health-related information with us (e.g. symptoms, cycle feedback), we use it solely:

  • To understand how our products are performing

  • To improve our formulations

  • For anonymous testimonials or aggregate insights

We do not use this information to profile or infer sensitive characteristics, and we do not sell or disclose it to third parties.

6. Data Storage & Security

Your data is stored securely via:

  • Shopify’s hosted servers

  • Klaviyo (for emails and marketing)

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no method of transmission or storage online is 100% secure.

7. Your Rights 

You have the right to:

  • Request access to the personal information we hold about you

  • Correct your personal details at any time

  • Opt out of marketing emails by clicking the unsubscribe link or contacting us

  • Request deletion of your account (unless we’re required to retain it by law)

To make a request, please email support@hersync.com.

8. Children’s Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect or store personal information from children.

9. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to read their policies before sharing any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. Significant changes will be communicated via email or website notice.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 support@hersync.com